Email ugkantini@gmail.com. We reply within one working day. For anything involving money, include your phone number and the date and amount, and we will trace it.
Mobile money confirmations can lag by a few minutes. Reopen the app first. If it has not appeared after an hour, email us with your phone number, the amount, and the mobile money reference, and we will trace the payment.
Hold the palm flat, fingers slightly apart, a hand's width above the reader and keep it still for a moment. The reader needs good light; in a dim corner move it nearer a window or light. If it keeps failing, ask the school to re-enrol the palm. Meanwhile the student can tap their Kantini wristband or card, or the canteen can find them by name, so they are not left unable to buy lunch.
Open the app and freeze the wallet. It takes effect immediately, and no terminal can take payment or pay out cash from a frozen wallet. Unfreeze whenever you like.
Freeze the wallet first, then email us with the date and amount. Every payment is recorded against a terminal and a palm match, so we can tell you where and when it happened.
Contact us before you give up the old number. Sign-in is tied to the phone number, so whoever ends up with your old number could otherwise access your account.
Tell us and we will delete their palm template. Ask us to return any remaining balance at the same time.
If you find a vulnerability in Kantini, email ugkantini@gmail.com with the subject Security. Please give us a reasonable chance to fix it before making it public. We will not pursue anyone who reports a genuine flaw in good faith.