You can ask us to delete your Kantini account and the data attached to it at any time. This page explains how, what gets removed, and what we are obliged to keep.
Withdraw your balance first. Deleting an account does not refund a wallet. Move any remaining money out before you ask us to close it, or tell us in your request how you would like it returned.
Send an email to ugkantini@gmail.com from the email address on your Kantini account, with the subject Delete my account, and include:
We verify that the request comes from the account holder before acting, because deletion cannot be undone.
| Step | Timing |
|---|---|
| We acknowledge your request | Within 3 working days |
| We verify you are the account holder | Within 7 working days |
| Account and data deleted | Within 30 days of verification |
We keep a record of completed transactions for seven years. These are financial records and we are required to retain them; we cannot delete them on request, even after your account is closed.
What survives is the transaction itself — date, amount, and the school. It is separated from your contact details and from your children's names as far as the record allows, and it is never used to contact you or for any other purpose.
You do not have to delete everything to remove a fingerprint. Ask us to remove the template and we will delete it while leaving the wallet working. The student then pays by being looked up at the till instead.
Your child's school can also do this from the school administration app, which is usually faster than emailing us.
Tell us and we will remove their fingerprint template. We do not keep biometric data for students who are no longer enrolled.